Trust, Terms and Privacy

At Shades of Grace Limited (“we”, “us”, “our”), we believe that trust is built through clarity, integrity, and respect. This page brings together the key policies that guide how we work, how we protect your information, and how we honour our commitments. Here, you will find our Privacy Policy, Cookie Policy, and Terms & Conditions—each designed to offer full transparency about how we operate, how we handle your data, and what you can expect when working with us.

Shades of Grace Privacy Policy

1. Information We Collect

1.1. Information you provide directly You may give us personal data when you:

submit a contact or enquiry form
contact us via phone, email, or WhatsApp
request a quote
subscribe to our email newsletter
provide files or images relating to a project

This may include:

name and company name
email address and phone number
communication content (including emails, phone notes, and WhatsApp messages)
project details, briefs, images, and documents

1.2. Automatically collected data When you browse our website, we may collect:

IP address
browser type and version, and device type
time of visit, pages viewed, and navigation paths
referring website

This is standard, anonymised analytical data.

1.3. Cookies and tracking technologies

Our website uses cookies and similar tracking technologies to ensure security, provide functionality, and analyse user performance. For a full explanation of the types of cookies we use, why we use them, and how you can manage your consent and preferences, please refer to our [Separate Link to Cookie Policy/Section].

1.4. Google Analytics (if enabled) We may use Google Analytics to understand how visitors use our site. Google may collect:

anonymised usage data
IP address (anonymised where possible)
click paths and interaction

You can opt out of Google Analytics cookies here: https://tools.google.com/dlpage/gaoptout/

1.5. Embedded content from other websites

Pages may include embedded content (videos, images, articles, etc.). Embedded content behaves the same as visiting the external website. These sites may collect data about you, use cookies, track your interactions, or link data to your profile if you are logged in to their service. We cannot control external websites.

2. How We Use Your Information

We use your information to:

respond to enquiries and quotation requests
manage, prepare, and securely store records for projects (including storage on our secure Google Workspace Drive)
improve website performance and user experience
maintain security and prevent spam
send email updates (only if you subscribe)
comply with legal obligations

We do not sell your data and do not share it for marketing with third parties.

3. Lawful Basis for Processing (UK GDPR)

We rely on the following legal bases for processing your data:

Contractual Necessity: Preparing quotes and fulfilling agreed work.
Legitimate Interest: Responding to enquiries, managing and storing project records, and improving the website.
Consent: Sending email newsletters, using non-essential cookies, and sending other optional marketing communications.
Legal Obligation: Meeting our statutory requirements for record-keeping and compliance (e.g., accounting records).

4. How Long We Keep Your Data

We retain data only as long as necessary:

enquiry/quote emails: typically up to 24 months
project records: up to 7 years for accounting and legal purposes
analytics data: typically 26–38 months (Google default)

You may request deletion at any time (unless we are legally required to keep data).

5. Who We Share Your Data With

We may share data only with third-party service providers acting on our behalf (data processors), including:

Google (for email services, project storage via Drive, and analytics)
IT service providers (website hosting, security)
Analytics services (e.g., Google Analytics)
Payment processors (if you use online payments)
Delivery or courier partners (if applicable)

All partners operate under privacy-compliant agreements. We do not sell or trade your data.

6. International Transfers

Some of the services we use, particularly Google (for email and Drive) and our website hosting provider, may transfer and store data outside the UK and European Economic Area (EEA).

Where this occurs, we ensure your data receives the required level of protection by implementing Standard Contractual Clauses (SCCs) or relying on other valid international transfer mechanisms under the UK GDPR.

7. Your Rights

You have the right to:

access the personal data we hold
request correction of inaccurate data
request deletion (“right to be forgotten”)
object to processing
withdraw consent at any time
request a copy of your data
restrict how we use your information

To exercise any of these rights, contact us at: Email: [Insert Contact Email]

8. Security

We take appropriate technical and organisational measures to protect your data, including:

secure hosting
encrypted connections (HTTPS)
firewalls and access restrictions
spam and malware monitoring
restricted internal access

Despite this, no system is 100% secure, and we cannot guarantee absolute protection.

9. Links to Other Websites

Our website may contain links to external websites. We are not responsible for their content or privacy practices.

10. Changes to This Privacy Policy

We may update this Privacy Policy occasionally to reflect:

changes in law
changes in our operations
new website features

The latest version will always be posted on this page.

If you have any questions, you can contact us at:
Website: www.shadesofgrace.co.uk

Email: info@shadesofgrace.co.uk
Address: Unit 5 Swanscombe Business Centre, 17 London Road, Swanscombe, DA10 0LH
Company Number: 14259964

Last updated: 28th November, 2025

Shades of Grace Terms & Conditions

1. Information About Us

The website www.shadesofgrace.co.uk is operated by Shades of Grace Limited, a company registered in England and Wales under company number 14259964.1

Registered Address: Unit 5 Swanscombe Business Centre, 17 London Road, Swanscombe, DA10 0LH

Email: info@shadesofgrace.co.uk

Contact: Use the contact form or email provided on the website.

2. Acceptance of Terms

By accessing and using our Website, you confirm that you accept these terms of use and agree to comply with them. If you do not agree to these terms, you must not use our Website. We recommend that you print a copy of these terms for future reference.

3. Changes to These Terms

We may amend these terms from time to time. Every time you wish to use our Website, please check these terms to ensure you understand the terms that apply at that time.

4. Intellectual Property Rights (IP) - Final Revision

Ownership: All content on the Website, including text, graphics, logos, images, and the overall appearance of the site, is owned by or licensed to Shades of Grace Limited. This content is protected by copyright laws and treaties around the world.
Project Photography: Where photographs of completed client projects are displayed, this is done only with the client's prior written approval. Shades of Grace Limited retains copyright ownership of the photograph itself (as the creator of the image). However, the display of these images is purely for the purpose of showcasing our expertise, craftsmanship, and the potential application of our services. The inclusion of an image does not imply ownership of the client's project design or any other property depicted therein.
Licensing: Some imagery used on this Website is owned by or licensed from the Wix platform or other third-party providers. Your rights to use our Website do not grant you any ownership rights in any content.
Restrictions: You may print off one copy and may download extracts of any page(s) from our Website for your personal use only. You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text.
Commercial Use: You must not use any part of the content on our Website for commercial purposes without obtaining a license to do so from us or our licensors.

5. Website Use and Security

You may use our Website only for lawful purposes. You must not use our Website:

In any way that breaches any applicable local, national or international law or regulation.
In any way that is unlawful or fraudulent, or has any unlawful or fraudulent purpose or effect.
To transmit, or procure the sending of, any unsolicited or unauthorised advertising or promotional material or any other form of similar solicitation (spam).
Security: You must not misuse our Website by knowingly introducing viruses, trojans, worms, logic bombs or other material that is malicious or technologically harmful. You must not attempt to gain unauthorised access to our Website, the server on which our Website is stored, or any server, computer or database connected to our Website.
Data Scraping: You must not engage in data mining, screen scraping, or any similar data gathering and extraction tools on our Website.

6. Services and Basis of Contract

Website as Contact Tool: The purpose of this Website is to provide information about our services and to serve as a platform for initiating contact (via contact form, email, or telephone).
No Contract Formation: The submission of an enquiry or a request for a quote via this Website does not constitute the formation of a contract for the supply of services.
Separate Agreement: Any subsequent agreement to provide services to you (whether you are a private client or a business) will be subject to a separate, formal written quotation and/or contract which will detail the scope of work, price, payment terms, and liability limits.

7. Reliance on Information and Disclaimer

General Information: The content on our Website is provided for general information only. It is not intended to amount to advice on which you should rely. You must obtain professional or specialist advice before taking, or refraining from, any action based on the content on our Website.
Accuracy: While we make reasonable efforts to update the information on our Website, we make no representations, warranties or guarantees, whether express or implied, that the content on our Website is accurate, complete or up to date.

8. Limitation of Our Liability (Disclaimer)

We do not exclude or limit in any way our liability to you where it would be unlawful to do so (including liability for death or personal injury caused by our negligence or for fraud or fraudulent misrepresentation).
Website Use: We exclude all implied conditions, warranties, representations or other terms that may apply to our Website or any content on it. We will not be liable to any user for any loss or damage, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, arising under or in connection with the:
- use of, or inability to use, our Website; or
- use of or reliance on any content displayed on our Website.
Business Users: If you are a business user, we will not be liable for any loss of profits, sales, business, or revenue; business interruption; loss of anticipated savings; loss of business opportunity, goodwill or reputation; or any indirect or consequential loss or damage.

9. Linking to Our Website

You may link to our home page, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it.
You must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists.
We reserve the right to withdraw linking permission without notice.

10. Governing Law

These terms of use, their subject matter and their formation (and any non-contractual disputes or claims) are governed by English law. We both agree to the exclusive jurisdiction of the courts of England and Wales.

Shades of Grace Cookie Policy

This policy details how Shades of Grace (www.shadesofgrace.co.uk) uses cookies and similar technologies on our website.

What are Cookies?

Cookies are small text files that are stored on your device (computer, tablet, or mobile) when you visit a website. They help the website remember information about your visit, like your preferences or login details, making subsequent visits easier and the site more useful to you.

How We Use Cookies (Wix)

As our website is built on the Wix platform, we use several types of cookies necessary for the basic functionality and security of the site, in addition to cookies used for analytics and user experience.

Specific Cookies We Use

Wix places essential cookies that typically expire between the end of the session and twelve months.

Key examples include:

svSession: Used to track visitor activities and manage user sessions. (Session based)
XSRF-TOKEN: Used for security reasons. (Session based)
hs: Used for security reasons. (Session based)
SSR-caching: Used to indicate the system from which the site was rendered - (1 minute)
_ga / _gid: Placed by Google Analytics to collect anonymous data on user interaction - (up to 2 years)

Your Choices and Managing Cookies

Under UK law, we require your explicit consent to use any cookies that are not strictly necessary for the operation of the website (i.e., Performance and Functionality cookies).

Cookie Banner (Consent Management):
When you first visit our site, you may see a cookie banner which allows you to accept or manage your cookie preferences. By continuing to use the site without adjusting your settings, you are consenting to our use of non-essential cookies.
Browser Settings:
You can block, restrict, or delete cookies by activating the setting on your browser that allows you to refuse the setting of all or some cookies. However, if you use your browser settings to block all cookies (including strictly necessary cookies), you may not be able to access all or parts of our site.
Google Analytics Opt-Out:
You can specifically prevent Google Analytics from collecting your data by installing the Google Analytics Opt-Out Browser Add-on: https://tools.google.com/dlpage/gaoptout/